Items purchased from our online store can be sent back for exchange at our outlet or you can contact our customer service if you wish to send the items through courier.
Top Threadz allows its customers to exchange purchased items subject to conditions. The exchange of items will be allowed if:
- The customer has submitted a request for exchange (via email, phone call, SMS, or WhatsApp) within 5 working days of receipt of the purchased item;
- The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
- The item is in its original packing and the price tag is intact;
Items bought on sale cannot be exchanged. If an item bought at a regular price goes on sale, it will be exchanged at the sale price. Top Threadz has the right, at its sole discretion, to accept or deny the request for exchange. Upon the acceptance of the request for an exchange, the customer will be notified by our customer service.
This exchange policy does not apply to orders to be shipped outside Pakistan.
Top Threadz strictly follows the ‘NO refund’ policy. The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.
Damage & Claims
The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of the wrong size, or wrong item.
The complaint has to be raised within 3 working days along with a paper invoice (via call, message, or email) after receiving the parcel.
Please note, the items purchased from our retail outlet cannot be sent to us for exchange through courier.