Return and Refund Policy

Fish Store is committed to uncompromising quality and customer satisfaction.

1. How do I track my order?

Once your order is placed, you’ll receive an email with a tracking link. Look for it in your mailbox and be sure to add “” to your email address book. moreover, you can use this link Track Your Order, If you need assistance, please call 07933 198382 or email us at

2. How does our order verification process work?

Once you place your order from our website. you will receive an automated SMS from our system along with a verification link. You need to click on that link in order to verify your order. if the provided link is not working or responding you can call our customer care at 07933 198382 or write an email to us at

3. What are the exchange, return and refund policies for Fish Store

Any product may be returned within 15 days of purchase if the packing is not opened. If you have opened the packing and are not satisfied with it, please call 07933 198382 and the customer care agent will guide you accordingly, You can select from below options for returning your product/s.

Option 1

You can directly return your product/s directly to Fish Store, once we receive your products at Fish Storewill return your amount to your Bank Account / PayPal Stripe

Option 2

Our partner courier will pick it up from your delivery address. Once we receive your products at Fish Store , We will deduct £150 from your order amount and return the rest to your Bank Account / PayPal Stripe. If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible. We’ll provide instructions on how to send the product back.

We stand by the quality of our products 100%.